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Bruce Store FAQ

How do I claim a free sample

Getting your hands on this exclusive offer is as simple as a click! Just cover the shipping ($8 flat fee) or pick it up for free. Remember, you will need to add a sample product to your cart and enter 'FREESAMPLE' as the discount code at checkout. This one pack per customer and a limited time offer.

When will my order be sent?

Promptness is our middle name! Orders are typically dispatched within 1-2 business days after you place them. We're as eager as you are to get our finest teas and beans into your cup!

When can I expect delivery of my order?

Depending on your location, delivery times can vary. Expect your items within 2-5 working days for cities and 6-14 working days for regional & remote. We appreciate your patience - good things take time!

How are subscriptions charged?

Our subscription service is hassle-free. You'll be charged automatically based on your chosen frequency. This way, you never run out of your favorite Bruce brew! In addition there is a discount for subscription holders.

Can I collect my order from your cafe?

Absolutely! Select the 'Pickup' option when you order online. It's a great chance to say hello and ask any questions.

Can I visit your cafe?

We'd love to see you! Come visit us for a unique experience and see where the magic happens. You might even catch a brewing class or a tasting session in progress!